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IT Technical Support

Caguas, PR
Technical Support / Help Desk
 
 Description
We are looking to hire a Technical Support employee to join the ITCS team to monitoring and maintaining the computer systems and networks within our client’s organization in a technical support role.
  Responsibilities
  • Installation & configuration of client’s computer hardware operating systems and applications.
  • Maintenance and monitoring of computer networks and systems.
  • Logging the queries of customers and employees.
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Diagnosing and solving hardware or software faults.
  • Testing and evaluating new technology.
  • Performing electrical safety checks on the company’s computer equipment.
  • Responding to call-outs in a timely fashion.
  • Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
  • Support with the installation of new applications / software into employee’s computers.
  • Maintains historical records by documenting hardware and software changes and revisions.
  • Maintains system capability by testing computer components.
 
Skills and Qualifications
  • Solid technical background combined with customer service experience problem-solving attitude
  • Hands on experience with help desk.
  • Solid technical background with an ability to give instructions
  • Strong Customer-service oriented with a problem-solving attitude.
  • Excellent written and verbal communications skills
  • Team management
  • Good interpersonal skills and problem solving.
  • Takes initiative, works with minimum supervision.
  • Eager to demonstrate value by sharing knowledge with others.
  • Analytical problem solving.
  • Driven by results on time.
  • Language: English and Spanish
 
 Requirements / Qualifications
 
  • Minimum BA/BS in Computer Science, Information Technology or related field.
  • 2-5 years as Technical Support.
 
 
Location: Caguas, PR
Job Type: Full-Time
 
Integrated Technology and Compliance Services is an Equal Opportunity Employer

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